Ikram is a Production Coach at Refi.com, where she supports the growth and development of Loan Officers & Loan Coordinators through one-on-one coaching, team classroom sessions, and department training. With over 10 years of experience in customer service and a background in account management, she brings a strong foundation to her coaching role. She uses her results-driven yet empathetic approach to help Loan Coordinators strengthen their skills, navigate challenges, and stay aligned with team goals and expectations.